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Browse structured operating procedures, hardware setup diagrams, and cashier training checklists.
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Quickly find step-by-step solutions, error codes, printer IP pairing, and ZATCA compliance answers.
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Self-service documentation organized by store module, hardware peripheral, and compliance workflow.
Initial setup guide, hardware pairing, and terminal activations.
- Explore standard operating procedures in this category
Setting up a new branch or POS register?
Follow our step-by-step store launch checklist: configure floor tables, pair thermal printers, and verify ZATCA tax stamps.
- Static IP Printer & Cash Drawer Pairing
- 2D Dining Floor & Waiter Tablet Sync
- ZATCA Phase 2 Fatoora CSID Activation
Troubleshoot printers, KDS tablets & local networks
Fast hardware diagnostics for Epson, Star, and Sunmi thermal printers, RJ12 cash drawers, and Kitchen Display screens.
Fix Kitchen Display (KDS) connection drops
Configure 5GHz static LAN IP and WebSocket port 8089 for zero-lag ticket routing.
Pair LAN & Bluetooth Thermal Receipt Printers
Step-by-step static IP binding and ESC/POS cutter calibration for 80mm printers.
Cash Drawer RJ12 Kick-Out Troubleshooting
Verify 24V DK port wiring and enable automatic drawer release on cash settlement.
Browse All Hardware & KDS Guides
Full collection of terminal unboxing, network pairing, and test receipt manuals.
New to TickPOS? Start here
What is TickPOS Cloud & how does local offline mode work?
Understand how cashier terminals sync with the cloud back office while keeping LAN printers and KDS screens operational offline.
How do I pair Epson, Star, or Sunmi thermal receipt printers?
Assign a static local IP on your store router, verify port 9100 ESC/POS communication, and print a diagnostic test slip.
How do I design 2D floor plans, dining zones, and waiter tables?
Create indoor/terrace sections, set table seating capacities, and sync layouts instantly with the TickPOS Waiter App.
How do I activate ZATCA Phase 2 Fatoora cryptographic stamps?
Generate your Production CSID certificate using a Fatoora OTP to print compliant B2B & B2C QR tax invoices.
Featured & Popular Articles
ZATCA Phase 2 E-Invoicing Setup and Cryptographic Stamp
Guide to onboard TickPOS with the ZATCA Fatoora portal for B2B and B2C electronic tax invoices in Saudi Arabia.
Troubleshooting Kitchen Display System (KDS) Connection Drops
Resolve network latency, printer lag, and tablet reconnection issues for high-volume kitchen prep stations.
How to Configure Floor Plans & Multi-Table Orders
Step-by-step instructions on setting up dining sections, table seating capacities, and quick transfer between waiters.
Setting Up Stylist Schedules and Tiered Commissions in Salon Mode
Configure multi-chair booking, employee commission splits, and recurring treatment packages.
Instant answers to common questions
Filter by operational area to quickly resolve printer alerts, offline billing questions, shift reconciliations, and ZATCA tax compliance.
Most printer communication issues occur when the printer's local static IP address changes on your router, thermal paper is seated upside down, or the print spooler queue is paused. Verify the printer shows a solid green LAN status LED, print a hardware self-test slip by holding the FEED button while powering on, and confirm the IP in TickPOS Settings > Hardware matches the slip.
Still need help? Talk directly with a POS specialist.
Whether you are opening a new restaurant branch, troubleshooting a LAN thermal printer during peak service, or verifying ZATCA Phase 2 clearance, our engineering team is online 24/7.