Immediate Resolution Steps

When kitchen screens fail to update automatically or show an 'Offline Station' banner, follow these verification steps:

  1. Verify Local LAN IP: Check that the Kitchen Display Android/iPad terminal is on the dedicated POS Wi-Fi network (5GHz band recommended).
  2. Ping Server Terminal: Verify the primary POS gateway terminal has not changed DHCP IP address. We strongly recommend setting a Static IP or DHCP Reservation for all station displays.
  3. Check Port 8089 / WebSocket Access: Ensure internal router firewalls do not block internal socket broadcasts between terminals.
  4. Offline Mode Fail-Safe: TickPOS terminals automatically cache orders locally if the connection drops, printing a fail-safe ticket to the primary backup kitchen receipt printer.